Frequently Asked Questions (F.A.Q.)
What is your turnaround time?
Order turnaround time depends on many variables including availability of raw materials and open time in our production schedule. This will be quoted on a project-by-project basis. Shipping is considered separate from the manufacturing lead time, and will be communicated in addition to production time.
Once all artwork has been approved and payment has been received, we will immediately begin processing your order and placing it into our production queue. Expedited production might be possible depending on production schedules, but rush service fees will apply.
What is your minimum order quantity (MOQ)?
Retail apparel orders from our shop (when available) do not require a minimum purchase.
Custom orders require MOQ because graphic design services and reference materials are needed in these categories. Applicable MOQs are listed under the Services page. Using an assortment of sizes is acceptable toward meeting required MOQ.
do you charge artwork fees?
Graphic design time is built into customization services, which have MOQ requirements. Additional graphic design time may be provided at the hourly artwork rate of $75/hr. Minimum is 1 hour, charged in half hour increments.
how do you determine Shipping costs?
We use USPS Priority Mail Flat Rate shipping services for all products, unless otherwise discussed and agreed upon as part of a custom order requirement. Shipping costs are shown during the checkout process. Below is a summary of expected costs and estimated number of items by shipment size:
Padded envelope @ $9.65 for roughly 1-5 smaller items, or 1-2 midsize item
Medium box @ $16.10 for 6-20 smaller items, 3-5 midsize items, 2-3 larger items, or a mix of each depending on size
Large box @ $21.50 for 21+ smaller items, 6+ midsize items, 4+ larger items, or a mix of each depending on size
Please contact us for international orders and shipment. International shipments might be subject to import taxes, value-added taxes, duties, and other fees. Full Bleed Graphics does not make any estimation or payment of these fees on behalf of the customer; the customer is solely responsible for all taxes and duties.
How will I know what size I am?
Garment style, fit characteristics, and critical measurements information is provided for each item. This can be found inside product pages within the shop. Additionally, product fit kits are available as part of the customization process.
what is your Returns Policy?
We accept return of any retail item if unused and in like new condition within 14 days of order receipt. Items showing wear and/or damage indicating use will not be accepted for return.
Customized items are unique to each individual customer. No returns are accepted for custom orders. If you believe there are issues with your custom order, please contact us immediately to discuss and work toward resolution.
what are your terms and conditions of sale?
Prior to beginning any custom order, we require a $250 deposit for design services. This amount is put toward the final amount due for customization work. Prior to starting production of any custom order, a minimum of 50% of the final total project cost must be paid to Full Bleed Graphics. The remaining balance is due upon completion of manufacturing and prior to shipment of product to customer. All sales are final for custom products.